We gladly accept returns for all new products with no time limit or deadline. Returned products must be like NEW, and not dirty, personalized, embroidered, or damaged. If your item is like new, send it back whenever you choose!
Opening a box to verify contents, size, and/or fit does not disallow a return. Products showing signs of use
(particularly odors) are not considered new, and are thus non-returnable.
The condition and packaging of a returned product must be as it was when received, complete with all warranty cards, original box(es), original packaging, and manuals/instructions.
Please be careful when opening and trying your item(s) so that you can get a refund should the item not be what you imagined. It's kind of like buying a new pair of shoes - give your new pair of sneakers a good test on carpet, but once you take them on the trail, they're yours to keep!
All return shipping charges and materials are your responsibility unless you purchased Return Shipping Insurance.
The original shipping charges or express shipping charges are non-refundable.
If you refuse the delivery of a package, you'll be charged for return shipping.
You are responsible for return shipping charges, unless you purchased Return Shipping Insurance or the item is not what you ordered, defective, or damaged due to shipping.
To return your item(s), please re-pack in the original packaging (if possible) and follow these simple steps:
kindly email us at firstname.lastname@example.org and request an RMA#. If applicable, we will assist you in enacting your Return Shipping Insurance. If you did not purchase Return Shipping Insurance, we will help answer any questions you may have about your return.
Please include a copy of your invoice inside the box with your RMA number.
Send your return to us via the carrier of your choice, but please use a service that issues a tracking number. If enacting Return Shipping Insurance, you will drop the package off at a FedEx location.
The return shipping address is:
571 Blue Star Ct
Traverse City, MI 49685
If you have lost or misplaced your invoice or packing slip, please include a note with your package that includes your name, address, order number, the item you received, RMA number, and return information or exchange information. Be sure to include the name and address of the person that sent you the item if it was a gift.
Please note that all credit card order returns will be refunded to the credit card used for the original purchase. (Please allow 1-2 billing cycles for the credit to appear on your statement)
Please ensure that all items returned are in new condition and in original packaging.
TreeKeeperBag.com will ship in-stock items the business day if your order is placed before 3pm eastern time. Standard ground deliveries take 1-5 business days after the day your order ships.
FedEx Home Delivery will deliver on Saturdays, 2Day & Next Day do not.
Next Day Air shipments will be delivered the next business day after the day your order ships. Second Day Air shipments will be delivered two business days after the day your order ships. Business days are Monday, Tuesday, Wednesday, Thursday, and Friday. Shipments are not in transit and are not delivered on weekends.
Certain zip codes require extra transit time when shipping, even when shipping Next Day and Second Day Air. Usually, this adds one extra day.
We honor the shipping schedules for our delivery provider and do not ship on holidays. Check the home page around holidays for the days we are shipping orders.
Orders for Canada, Alaska, Hawaii and P.O. Boxes are not available for expedited service.
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Our Happy Customers Say:
I was somewhat skeptical of the claims about how easy it would be to use the TreeKeeper. But once it arrived and we attached it to the bottom of the tree, it only took about 5 minutes to get the tree completely covered and ready to store. I'm really looking forward to using this in the coming years. I'm glad I purchased it! - Erin from Albuquerque, NM
The stand on wheels was perfect and my neighbors and family where amazed by its simplicity and effectiveness. Thanks again! - Jennifer from Milltown, NJ
ONE YEAR LATER after purchase, we pulled the tree/bag out of the shed. The tree was in great condition, the time necessary to fluff the individual branches was cut down to about 10 minutes, and the lights I left on the tree STILL WORKED PERFECTLY!!! This storage bag made decorating for Christmas WAAAAAY more fun this year -so much easier and less time consuming!!! LOVE IT!!! - Virginia Beach, VA
I did a lot of research on wreath bags and this is one of the best I found. There is enough room for two fully decorated wreaths or several undecorated. I have four in various sizes, ranging from 20 to 36 inches and there is plenty of room without crushing. The hanger attaches perfectly to the metal frame, making it real easy to hang. The padded sides are an added bonus. - Terri from Sunland, CA