We gladly accept returns for all new products with no time limit or deadline. Returned products must be NEW, and not dirty, personalized, embroidered, or damaged. If your item is new, send it back whenever you choose!
Opening a box to verify contents, size, and/or fit does not disallow a return. Products showing signs of use (particularly odors) are not considered new, and are thus non-returnable.
The condition and packaging of a returned product must be as it was when received, complete with all warranty cards, original box(es), original packaging, and manuals/instructions.
Please be careful when opening and trying your item(s) so that you can get a refund should the item not be what you imagined. It's kind of like buying a new pair of shoes - give your new pair of sneakers a good test on carpet, but once you take them on the trail, they're yours to keep!
All return shipping charges and materials are your responsibility unless you purchased Return Shipping Insurance.
The original shipping charges or express shipping charges are non-refundable.
If you refuse the delivery of a package, you'll be charged for return shipping.
Return Instructions You are responsible for return shipping charges, unless you purchased Return Shipping Insurance or the item is not what you ordered, defective, or damaged due to shipping.
If you are returning a product, kindly email us at firstname.lastname@example.org and request an RMA#. If applicable, we will assist you in enacting your Return Shipping Insurance. If you did not purchase Return Shipping Insurance, we will help answer any questions you may have about your return.
Refund Payment Refunds will be issued to the original method of payment used within 30 days after the order was placed. Outside of 30 days, Store Credit will be applied. Typical processing time for returns is 2-3 days post item receipt.
After you receive your RMA# please return the item to the following address. If you purchased Return Shipping Insurance, the address label we send to you will already be address and ready to go!
TreeKeeperBag.com Returns Department 571 Blue Star Ct. Traverse City, MI 49686