RETURN POLICY- At TreeKeeper.com, returns are as easy as that second piece of Christmas cake.
If the product is new and not changed or damaged in any way, we happily take it back. All you need to do is visit the Returns area of our website, fill out the form, and you will get a Return Authorization (RA). You can ship it back to us for a full refund or exchange. If you have purchased return insurance, you will be sent a return shipping label.
There is no time limit or deadline for returns, but after 90 days from the date of purchase we will issue store credit instead of a refund.
Write to us at: firstname.lastname@example.org.
Call us at: 877-XMAS-BAGS (877-962-7224)
571 Blue Star Ct.
Traverse City, MI 49685
SHIPPING – If you order before 3pm EST, we will ship that same day. We ship using UPS, so make sure your order lists your correct street address. We do offer some expedited shipping and those prices will be offered at check out.
SHIPPING WARRANTY – If you are in any way unsure if the items you are choosing are the correct ones, for instance tree size and bag size, for $4.99 you can get return shipping insurance. For that small investment, you can try our products and if they are not 100% what you want, all you have to do is ask and we will send you a prepaid shipping label to send it back to us.
WHAT ARE THE BAGS MADE OF?
Our bags are made of 600 denier polyester and nylon. This strong and very durable fabric feels like canvas, and is both water resistant and puncture resistant. This fabric discourages mold and mildew, and can be easily cleaned using a little soap and water.
WHAT SIZE BAG FOR WHICH TREE?
We have a wonderful graphic (link) that is very helpful in picking out the correct bag. If still in doubt, call or email us and we will help you figure it all out. Order up: It is a lot easier to deal with a bag that is a little too big than to get one that you have to cram your tree into!
DECORATED TREE BAG – No, the bag is not decorated, your tree is!
Would you like to just leave all the decorations and lights on your tree? This bag is roomier, to allow for that. We still encourage you to take very fragile or valuable ornaments off the tree and store them securely. (We have a great bag for that!) If your tree will fit through the doorways of your home, a decorated bag will keep it all protected while you move the tree to its storage place.
We base our business on our excellent customer service.
Our well-trained staff elves know the products we sell, and are friendly and helpful when you have questions or concerns. You can call us Monday – Friday, 8-5 EST, at 877-962-7224 and we will do our level best to help you!
TREE STANDS – You can order bags and stands together, or get them separately. Our stands are of very high quality and will last a good long time. If you buy a bag first, they are compatible with other stands. And, if your stand wears out, you can always get one of our sturdy ones to hold your tree.