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FAQ

Product FAQs

Why are the TreeKeeperBag.com storage bags better than a box, large garbage bag or sheet for storing artificial trees, wreathes and greenery?
  • When using flimsy bags or boxes, tree sections must often be taken apart and placed one on top of the other, easily becoming squashed during storage.
  • Thin bags and boxes puncture easily and are more likely to break as a heavy tree is carried to and from storage.
  • Your tree must be disassembled and sections stuffed into a bag or box year after year.

How does the TreeKeeper Bag compress an artificial tree?

By grabbing onto the built-in handles and pulling up on the TreeKeeper Bag, the unique, expanding, funnel-shaped bag will compress your hinged tree -- lights and all -- to about 22" in diameter.

How long does it typically take to set up and/or store away the tree with the TreeKeeper Bag?

Literally 5 minutes or less!

Does the TreeKeeper Bag come in different sizes? Will it fit smaller or larger trees?

Yes, the TreeKeeper Bag comes in small, medium, and large sizes to accommodate trees as small as 4 feet and trees as large as 9 feet.

What is the TreeKeeper Bag made of?

The TreeKeeper Bag is made of a heavy-duty combination of long-lasting, rugged polyester/nylon fabric. We like to describe it as very much like a heavy-duty camping backpack.

Is the TreeKeeper Bag waterproof to protect my tree from water damage?

The TreeKeeper Bag is water resistant and will protect your tree from moisture. It is not recommended that you store your tree outside or in places with severe moisture.

Can I leave the lights, garlands, and decorations on the tree when using the TreeKeeper Bag?

Yes, using our unique TreeKeeper Decorated, just cover your decorated tree and roll it into storage! If you have a place to store your Christmas tree and you don't want to undecorate your tree, then this storage bag is for you.

Can the TreeKeeper Bag be set up with one person?

Yes, the TreeKeeper Bag can quickly be set up and stored with one person. It’s even faster with two!

What if my tree is larger then 9ft tall?

Our GreensKeeper Bag will store trees up to 15ft tall. However, you will have to disassemble your tree.

Do you have measurements on your products?

Yes, we do. Click on the product you are interested in and look at the description below.

How sturdy are your TreeKeeper Bags?

Our Treekeeper Bags are made from a durable, nylon material attached to a heavy duty, steel construction stand. They are made to easily contain your artificial trees without tearing.


Ordering FAQs

Is there a warranty on the TreeKeeper Bag?

Customer satisfaction is our number one priority. All TreeKeeper Bags come with a 5-year warranty. When purchasing your holiday storage products from TreeKeeperBag.com, you are receiving added value and peace of mind.

What is the return policy on products?

TreeKeeperBag.com is proud to offer you a 90-day, money-back guarantee return policy. We want you to love your products from TreeKeeperBag.com. To view the policy in full, please click here: Return Policy.

How long will it take to ship my product?

Standard ground orders ship in 2 business days and then take 1-5 business days to arrive, depending on where you are located. Next Day and Second Day Air orders ship same day if ordered before 11 A.M. EST and Next Day orders arrive the next business day and Second Day orders arrive 2 business days later.

How can I pay for my purchase?

We accept VISA, Master Card, American Express, PayPal, and the NEW Google Checkout!

Is the information I give you secure?

We know security is key when online shopping, so we partner with VeriSign, the leading provider of SGC-enabled certificates, enabling strong encryption to over 99.9% of site visitors. Companies, governments, and public institutions worldwide trust VeriSign to secure their sites and protect their brands. VeriSign secures more than 500,000 Web servers worldwide, more than any other Certificate Authority. The world's 40 largest banks and 93% of Fortune 500 companies choose VeriSign SSL Certificates.

We also implement a variety of security measures to maintain the safety of your personal information. Read our full Privacy Policy here.


Do you deliver orders outside of the U.S. and Canada?

Currently, we ship to Canada and the U.S. only.

During sign-up, we'll ask for your shipping address details, including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
Size Chart